Frequently Asked Questions
Everything you need to know about your Balance Phone experience.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
Does the Balance Phone come with a warranty?
Yes, every Balance Phone includes a 1-year limited manufacturer's warranty that covers hardware defects and technical malfunctions.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your device, you can return it in its original packaging for a full refund, minus shipping costs.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your devices compatible with all cellular carriers?
Our phones are sold unlocked and are compatible with most GSM and CDMA networks worldwide. We recommend checking with your specific carrier for local band compatibility.
How can I track my package after it ships?
Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.